Shipping policy
Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Lucky Dog Artwork is not responsible for delays due to postal service carrier issues. However, we will communicate any given delays at the time of shipping.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer $40 flat rate shipping to countries outside the United States.
In-store pickup
You can skip the shipping fees with free local pickup at 16557 Kimbolten Drive, Huntersville NC 28078. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9 a.m.-5 p.m. on Monday-Saturday. Please have your order confirmation email with you when you come and contact Christy via text or phone call at 630-824-7295 before arrival.
International Shipping
We offer international shipping to the following countries: Canada.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lucky Dog Artwork is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at christy@luckydogartwork.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Read more about our return policy here.
We accept returns up to 14 days after delivery, if the item is undamaged and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at christy@luckydogartwork.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at christy@luckydogartwork.com.